Battersea Privacy

1. Information Battersea Collects

Battersea collects and processes several categories of personal information, including:

2. How Battersea Uses Your Information

Battersea uses your personal information for the following purposes:

• Service Provision (Contract Fulfilment):
  • Processing and managing your vehicle rental bookings and agreements for Battersea. Verifying your identity and confirming you meet Battersea's rental requirements. Coordinating vehicle collection and return procedures. Processing payments and handling deposits and charges.
• Supporter Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, updates, and key rental information for Battersea. Responding to your inquiries and providing customer support for Battersea reservations. Notifying you of changes to Battersea's services or policies.
• Battersea Marketing (Consent/Legitimate Interest):
  • Sending Battersea fundraising appeals, newsletters, and service updates where you have given consent or where we have a legitimate interest. You can opt out at any time.
• Service Development (Legitimate Interest):
  • Analyzing website usage to improve Battersea's experience and functionality. Conducting research to improve our rescue fleet and services.
• Battersea Compliance (Legal Duty):
  • Complying with legal, regulatory, and tax requirements. Preventing fraud and protecting service security. Resolving disputes and enforcing Battersea’s terms and conditions.

3. Sharing Information

Battersea may share your personal information with:

• Battersea Providers: Third-party companies that help Battersea deliver its services, such as payment processors, IT support providers, and building maintenance contractors. These providers are contractually required to protect your data.

Battersea does not sell your personal information to third parties for marketing purposes.

4. Data Protection

Battersea implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security assessments. No internet transmission or electronic storage can be guaranteed completely secure, and Battersea cannot guarantee that personal information sent to or from us will not be intercepted, accessed, altered, or lost.

5. Retention Policy

Battersea retains your personal information only for the period needed to fulfil the purposes for which it was collected, including meeting legal, accounting and reporting obligations. Retention periods vary by the type of information and the processing context.

6. Battersea Rights

Under UK data protection law, you have the following rights in relation to personal data held by Battersea:

• Right to Access: Request a copy of the personal information Battersea holds about you.

To exercise these rights, please contact Battersea using the details below.

7. Cookies and Trackers

Battersea's website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

8. Battersea Policy Updates

Battersea may update this Privacy Policy periodically to reflect changes in its practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Battersea recommends that you review this policy regularly.

9. Contact Battersea

For questions about this Privacy Policy or Battersea's data practices, please contact us: